Arches POS Delivery Support Resource

1. Delivery Zones

• Setup in Arches POS
  • Create delivery zones by defining radius or polygon boundaries in Arches Admin.
  • Assign zones to stores (e.g., Wholesome Utah, LIV Michigan).
  • Ensure each zone is mapped to an active delivery team in Onfleet.
• Best Practices
  • Avoid overlapping zones to prevent routing conflicts.
  • Test with sample addresses to confirm the correct assignment.

2. Manifests

• Order Bundling
  • Metrc Manifests are generated per delivery when dispatching through Arches.
    • Orders are scheduled in Windows/Zones & Routed via OnFleet
    • Manifests are generated for deliveries when dispatching through Arches (Utah only)
  • Manifests sync with Onfleet, showing the assigned driver, stops, and ETAs.
• Editing
  • Add/remove orders before driver dispatch.
  • Once dispatched, updates should reflect in Onfleet to avoid conflicts.

3. Onfleet Integration

• How the Sync Works
  • Orders received in Arches Admin automatically push to OnFleet with customer details, order ID, and payment method.
  • Status updates (en route, completed, failed) flow back to Arches for tracking.
• When to Use Arches vs Onfleet
  • Arches Admin: Order creation, manifest building, order edits prior to dispatch.
    • Edits can be made in certain states like (MI) post dispatch. Driver will call in to update Arches Order, but will physically alter the printed manifest.
  • Onfleet: Live driver tracking, delivery status updates, customer communication.

4. Driver App (Onfleet)

• Navigation & Tasks
  • Drivers receive manifests with optimized routes.
  • Can mark deliveries as successful, failed, or partially completed.
  • Capture proof-of-delivery (photo, signature, ID scan if required).
• Cash Handling
  • Drivers record all payments in Onfleet.
  • End-of-shift reconciliation happens at the store or remote dispatch location (Ferndale for LIV).

5. Cash & Payment Reconciliation

• Cash Orders
  • Onfleet tracks cash collection per delivery.
  • Drivers submit totals against manifests at the end of their shift.
• Card Orders
  • Payment will automatically be processed in Arches once the Debit payment has been taken. Other than marking the order complete, the Driver will not have to call in and/or make changes to the order.